Privacy Policy

This notice explains how SmartCOG (Pty) Ltd, trading as El Capitan Marine ("ECM", "we"), collects, uses and protects your personal information under the Protection of Personal Information Act 4 of 2013 ("POPIA").

 

What we collect

 

Name, email and phone you give when booking or signing in.

Booking details: vessel, trip type, date, party size, special requests.

Payment confirmation from Paystack — never your full card details. We do not store card numbers.

Server logs (IP, user agent) for security and abuse-prevention.

 

Why we collect it

 

To deliver the charter you booked.

To contact you about your booking — confirmations, weather, changes.

To meet legal record-keeping obligations (SARS, SAMSA).

To improve our service. We do not sell your data.

 

Who we share it with

 

Paystack — only payment metadata required to take payment.

SendGrid / Twilio — to send your booking emails / SMS.

The skipper assigned to your trip — name + party size only.

Statutory authorities when legally required.

 

How long we keep it

 

Booking and payment records: 7 years for tax/audit. Account data: until you delete your account, then deleted within 30 days. Server logs: 90 days.

 

Your rights

 

Access — request a copy of the personal information we hold about you.

Correct — fix anything that's wrong.

Delete — close your account and have us erase your details (subject to the 7-year tax record requirement above).

Object — to processing for marketing or other non-essential purposes.

Complain to the Information Regulator if you think we've mishandled your data.

 

Contact

 

Information Officer · Justin Spreckley · hello@ecmarine.co.za · +27 82 895 3106.